Shipping policy

 

Updated 7th April 2026

 

Please refer to the relevant product sections that refer to the item you are purchasing within both of the following:

1. Print Finishing Times-This is the length of time it takes to complete the printing and finishing of your order.

2.Delivery Times-This is the estimated time it takes for the order to be delivered.The delivery times are an estimate and not a guarantee.

*The printing and finishing processing times are in addition to the delivery times.

Product Sections are as follows:

  • Fine Art Prints & Canvases
  • Homeware, Gift Wrap, Greeting Cards, Spiral Bound and Softbound Notebooks.

Our Fine Art Printing Partners always aim to print and dispatch as soon as they can.

 

Printing & Finishing Processing Times-Fine Art Prints

The processing times below are the maximum processing times for your order. This does not include the day of ordering.

*Please note: November and December are our Fine Art Printing Partners busiest months of the year. Therefore, processing times could be subject to change. It is recommended to add an extra day for printing and for finishing in addition to the processing times listed below.

 

Print and Processing Times for Prints only

Standard Service- 3 working days

 

Print and Finishing Processing Times for Canvas Prints

Standard Service- 10 working days

*Canvases are printed, stretched onto a frame and then finished with a matt varnish to seal the print and provide a layer of uv protection therefore processing and finishing times are longer for these items.

 

Printing & Finishing Processing Times- Homeware, Gift Wrap, Cards & Stationery

The processing times do not include the day of ordering.

Standard Service-1-3 days Monday-Friday Excluding holidays and weekends.

This service will vary depending on the type of product and quantity ordered, material availability and quality control requirements

*Please note: Processing times could be subject to change during national holidays. It is advisable to include some flexibility in your expected delivery date during these times.

 

Deliveries-Fine Art Prints

Print Orders-UK Delivery

UK deliveries including the Highlands & Islands

Royal Mail Tracked 48 -Standard Service

Delivery time is 2-3 working days (including Saturdays).

Parcels cannot be left outside the property.

Royal Mail Tracking information will be sent to you via email after the order has been dispatched from our Fine Art Printing Partner.

 

Canvas Prints Orders-UK Delivery

UK deliveries including the Highlands & Islands

DHL

For our stretched canvas prints and some of our larger print orders our Printing Partner uses DHL’s 24-hour delivery service.

Deliveries are made Monday-Friday.

DHL will require a telephone number and email address.

Please note your telephone number will be used by DHL for delivery purposes only.

If your telephone number is not confirmed at the time of placing your order, we will contact you to confirm before order dispatch.

DHL Tracking information will be sent to you via email after the order has been dispatched from our Fine Art Printing Partner.

You will receive an estimated delivery time slot via text message or email on the morning of your delivery.

 

Deliveries-Homeware, Gift Wrap, Cards & Stationery

UK Delivery

Small-Medium Parcels-Royal Mail Tracked 48 -Standard Service

Delivery time: 2-4 working days (Monday-Friday).

 

Large Parcels-UPS Standard Tracked

Delivery time:2-3 working days (Monday-Friday).

 

Large Letters-Royal Mail Standard 1st Class Service (untracked)

Delivery time:2-4 working days (Monday-Friday).

 

*The delivery times are an estimate and not a guarantee.

Parcels cannot be left outside the property. All tracked deliveries must be signed for.

Royal Mail Tracking information will be sent to you via email after the order has been dispatched.

 

Additional Information

  • If your order cannot be delivered due to access restrictions, incorrect address and failed delivery we will contact you to confirm the correct details. Any re-delivery costs will be invoiced to you before we reschedule delivery, which may affect your original delivery timeframe.

 

  • If you miss your delivery, Royal Mail, DHL, or UPS will leave a missed delivery card for you to either rearrange the delivery or collect the order from either the Royal Mail sorting office, your local Post Office, DHL depot, or UPS access point.

 

  • If you have not received your order, please contact us at the details below. Before we can investigate, we ask that you:

1. Confirm your delivery address was correct and complete at the time of ordering.

2. Check with your local Post Office, DHL depot, or UPS access point in case a delivery attempt was made.

3. Check whether your order has been marked as delivered via your tracking information (proof of delivery).

Please note we are unable to investigate a lost order claim until at least 10 working days have passed since your estimated delivery date. Once confirmed as lost by the carrier, we will arrange a replacement or refund in accordance with your statutory rights.

 

  • Once the order has been delivered it is your responsibility. We will not be liable for any loss or damage after delivery has taken place.

 

  • In the event your order has been damaged in transit, please photograph the damaged packaging before the courier leaves, refuse the delivery, and contact us within 24 hours with the photographic evidence and a description of the damage.

 

  • Our Printing Partners and JenniferEvelyn are not responsible for delayed deliveries caused by, including but not limited to unforeseeable events beyond our control-such as natural disasters, adverse weather conditions, war, pandemics, industrial action and strikes, and where applicable customs inspection delays.

 

  • JenniferEvelyn and our Printing Partners shall not be liable for any damages, penalties, or compensation arising from delays in delivery, except where required by applicable law.

  

Contact Details

Email :Jennifer@JenniferEvelyn.co.uk 

Telephone: 07359235954

For more information about returns please see our refund policy https://jenniferevelyn.co.uk/policies/refund-policy

 

Shipping Costs

All UK delivery costs are included in the price.

  

Packaging -Fine Art Prints

Prints

  • Small prints are packaged flat between acid-free tissue paper and card, then sealed with paper tape and placed in a recyclable bag.
  • Larger prints are rolled in acid-free tissue paper around a smaller tube, wrapped in heavy-weight paper for edge protection, secured with paper tape, and placed in a postal tube.
  • All packaging materials are recyclable.

 

Canvases

  • Each Canvas is individually wrapped in biodegradable cellophane and bubble wrap.
  • Orders of multiple items are boxed; singular canvases are protected in packing card, and larger pieces may receive further reinforcement with hardboard or medium density fibre board for secure transit.
  • Our environmentally conscious Fine Art Printing Partner is verified by Carbon Neutral Britain and supports environmental sustainability from production through to delivery.

 

Packaging -Homeware

All orders are shipped in Eco-friendly packaging.

The packaging will depend on the product you have ordered. Please see a list of examples below:

 

Gift Wrap

  • Rolls of gift wrap will be packaged wrapped in tissue paper and placed in strong brown postal tube with a plastic end cap.
  •  Folded single sheets of gift wrap will be enclosed in a compostable (PLA) film sleeve in a ‘DO NOT BEND’ rigid cardboard backed self sealing postal envelope.

Cards

  • Cards are enclosed in a compostable (PLA) film sleeve in a rigid ‘DO NOT BEND’ cardboard backed self sealing postal envelope.

 Softback and Spiralbound Notebooks

  • Depending on size these are wrapped in eco friendly, recycled and recyclable 100 gsm kraft paper or tissue paper enclosed in strong rigid cardboard wraps secured with self sealing and a tear off ribbon for ease of opening.